Adding or Irresolute Seats Afterward Booking

Depending on the carrier, changing paid seats subsequently booking may or may not be supported. In particular, some Direct Payment Carriers may not allow changing paid seats after booking, or may accept specific requirements for changing seats.

To add or change a seat afterwards booking:
  1. Retrieve the PNR/Booking File. Other customer information tin can also be added to the PNR/Booking File, but passenger names are the minimum requirement to view seats.
  2. If not already present in the PNR/Booking File, enter any loyalty data for your passengers before selecting seats. A passenger'due south frequent traveler status can affect the availability of free or reduced-price seats for a flight.
  3. Display seating.
  • If assigned seats are present in the itinerary, the Review Seats screen displays the current seat assignments.

ClosedExample

From the Review screen, you lot can click Change to brandish the seat map.

  • If assigned seats are non nowadays, the Seat Map is displayed.

ClosedWhy did a seat map not brandish?

  • A seat map frame with no map is displayed if no seats are bachelor for Galileo and Apollo. (For agencies that also use Worldspan, an error message is returned if no seats are bachelor: Graphical seat map not avail.)
  • Seat maps are displayed but for confirmed (Condition HK) segments.

ClosedMore than Data

  • If one or more segments are unconfirmed, a warning is displayed at the superlative of the seat map.

  • If all segments are unconfirmed, a warning message is displayed.

ClosedWhy practice some seat maps display before others?

Seat maps are displayed as they go available from the airline. Therefore, if your itinerary includes more than i seat map, some maps may display more quickly than other maps.

You tin begin to select seats from whatever bachelor seat maps before the boosted maps to display.

  1. Optional. In Seat Type, click on the Any arrow to select from any available seat options. The availability of free and paid seats depends on the carrier, flying, and passenger'south frequent traveler status. Carriers may besides have limitations on changing from paid seats to gratuitous seats or changing from complimentary seats to paid seats.

  1. Optional. Select Show Preferred Seats to brandish preferred seats applicative to the rider's frequent traveler account. Typically, seats are bachelor at gratis or reduced prices for frequent travelers.

ClosedMore Information

Past default, only not-preferred seating is returned in the seat map, and the Show Preferred box is not selected.

  1. Select Show Preferred Seats to include Preferred Seating options in the display.
  2. Hover over a seat to see if it has Preferred: Qualified Passengers But status.
  3. Preferred Seat selected is indicated in the traveler'southward selected seats.

  1. In the Segments department, click on the desired segment. The showtime passenger in the segment is automatically selected.
  2. In the seat map, hover over either:

Note:  Blocked seats display as a ruddy seat icon. Airlines may block some seats for airport check-in but or for frequent fliers.

  1. Click the desired seat to alter the seat to a selected green seat icon. The respective seat information is in the Segments section for that segment and passenger.
  2. If applicable, click the name of the side by side rider repeat in the segment. Repeat Steps 7 and 8 for each passenger in the segment.
  3. If applicable, click on the side by side segment and select seats for each passenger in the segment.

The cost for the new or changed seats is reflected in TOTAL SEAT PRICE in the lower right corner.

  1. When all seats are assigned, including any airline-assigned seats, gratis seats, and paid seats, click REVIEW to display the Review screen. The Review screen varies if the price of the new seats is same, greater, or less than the one-time seats.

ClosedPaid Seats with Amount Due

In this example, the newly selected seats outcome in an increase in the amount of the paid seats. The Amount Due is calculated from the difference between the previous payment for the old seats and the price of the new seats.

ClosedPaid Seats with Refund

In this example, the newly selected seats result in a decrease in the total amount of the paid seats. The Refund is calculated from the difference between the price of one-time and new seats.

ClosedEven Exchange

In this instance, the even exchange results from either:

  • Free seats that were exchanged for complimentary seats without an exchange or refund fee.
  • Paid seats that were exchanged for a similar or equivalent amount.

  1. Review the seat assignments. If yous want to modify your selections, click Change to redisplay the seat maps.

Important! There may be a divergence in the amounts between the Seat Map screen and the Review screen. This divergence occurs if there are additional carrier rules applied for booking or commutation. The Review screen displays the accurate total amounts with the carrier's rules practical.

ClosedError Messages

If you brand more than one Modify asking from the Review screen, a "simultaneous changes" or "unable to procedure" error may be displayed. These errors occur because the airline may still be responding the first modify request when the second request is received. To correct this trouble:

  1. Close the Review screen.
  2. Ignore and Redisplay (IR) the PNR/Booking File.
  3. Send the modify request again.
  1. Click the SUBMIT to ostend the seat assignments.
  2. If applicable, complete payment or refund information.

ClosedMore Data

  1. If an EMD-A is required, Airline requires payment via EMD is displayed next to the flight information. The EMD Manager can automate applicable EMDs and ASVC segements.

  2. If another course of payment is required, the Payment Data dialog box displays the class of payment options bachelor for this carrier and flying. If applicable, the grade of payment information used in your initial payment displays automatically.
  3. If a refund is required:
    1. Straight Payment Carriers automatically refund the amount in the original class of payment.
    2. Network (GDS) Carriers brandish the Payment Information dialog box to select from the form of payment options available for this carrier and flight.
  4. The Payment Information screen displays for a null corporeality if you increment the seat price for one segment and lower the seat toll for another segment past the same value (naught difference). Submit payment details to complete the transaction, even though the cost is zero.
  1. If applicable, echo payment data for additional airline payments or refunds.
  2. After all course of payment information is entered, click SUBMIT to display the seat assignment confirmation.

In this example, the refunded seat price is confirmed.

  1. Click CLOSE to go out the Review screen.
  2. Cease transact (ER or ET) to store the assigned seats.

In the PNR/Booking File:

  • *SD in Travelport+ (1G) or 9D in Apollo (1V) displays the seat information in the PNR/Booking File.
  • *DAS in Travelport+ and Apollo displays any ancillary services, including ASVC SSRs, that were created for the paid seats. If the carrier supports payment by EMD, paid seats are coincident services that are fulfilled by issuing an EMD-A.